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Research Reports
UsabilityOne conducts research on a variety usability related topics.
PDF Whitepaper: Incorporating the role of PDF in the Australian Government’s Electronic Services Delivery strategy
As part of their Electronic Services Delivery (ESD) strategy, the Australian Government has elected to make all paper-based forms available to the general public in electronic format as PDF documents on its various public service department websites. UsabilityOne have designed this whitepaper to provide an overview of the practical applications of PDF, as well as its limitations and potential alternative applications for online data capture.
Download the full PDF whitepaper (PDF - 0.33MB).
Industry Report: Usability and SEO Combining the Forces of SEO and Usability (June 2010)
Approaching Usability and SEO independently is counterproductive to realising website objectives. These two disciplines can work together to increase both traffic and user experience. They should be a happy marriage; mutually beneficial, not mutually exclusive. One is needed to ensure the success of the other: a good website needs to attract visitors; and visitors require a good website in order to convert their visit into a transaction.
Download the full Usability and SEO report (PDF - 1.5MB).
Online, Unmoderated User Testing. Benefits and Limitations (February 2010)
UsabilityOne has been undertaking online, unmoderated user testing for some time. It can be a very effective tool when attempting to carry out benchmarking studies (i.e. compare the usability of a website with the competitors' website or new to old). It can also provide quantitative evidence to support qualitative usability findings. In this report, we have decided to share our learning's.
Download the full Online, Unmoderated User Testing report (PDF - 0.2MB).
Local Council Report (July 2009)
In July 2009 UsabilityOne undertook a report on Victorian Local Councils to evaluate their adherence to usability best practice and follow-up on our January 2006 report. The original report found that in general council websites performed poorly with an average compliance of 64%, with the range of scores falling between 50% and 81%. The latest report reveals a similar result with an overall average compliance of 63% and scores ranging from 48% - 80%.
Download the full Local Council report (PDF - 0.4MB).
Accessibility Industry Report (February 2009)
This industry report is an accessibility audit of twelve Federal Government websites. New accessibility guidelines (WCAG 2.0) have been released by the World Wide Web Consortium in December 2008 so UsabilityOne thought it an opportune time to look at how accessible Government websites are against the updated guidelines. None of the websites audited adhere to all criteria in the latest accessibility guidelines.
Download the full Accessibility report (PDF - 1.2MB).
Usability Guidelines for Videos on Websites (March 2008)
The use of video on the Internet has grown dramatically in recent times. Implemented correctly, video has the potential to engage the Internet audience, whether that is to entertain, inform or sell products. Very little research is available on how best to include video on the Internet, so UsabilityOne has undertaken research (an expert review, usability testing and an online survey) to develop usability guidelines for video usage on the Internet.
Download the full Video report (PDF - 1.8MB).