UsabilityOne - FlyBuys

FlyBuys

The Challenge:

Too many visitors were not continuing past the Terms and Conditions page when joining online.

Our Approach:

UsabilityOne undertook an A/B test trialing a refined Terms and Conditions page. Changes to the page included a clearer call to action to accept the Terms and Conditions, a more scannable layout for the Terms and Conditions and reduced page clutter.

The Outcome:

The alternate page design performed 9.1% better than the original, increasing the conversion rate from 58.4% to 63.8%, meaning that FlyBuys could expect to see almost 10% more customers signing up after the changes are implemented.

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Research Reports

We conduct regular research across all aspects of user experience.

The most recent report is Part 1 of a 3 Part series exploring the level of usability across a range of Australian eCommerce websites.
Read our research reports